Return and Refund Policy

7 DAYS RETURN POLICY 

If you are not happy with your purchase, getting a broken flashcard when it arrives, or your card is just not working, we will accept a 7 Days Return and Refund policy. Once we receive the return we will then give a full refund.

Notice: About delivered products, if it ’s not because of quality problems or you bought them wrong, you want to cancel and get a refund, we will deduct 20% handling fee. If you can not accept it, please don't buy it from our store. 

(For SX OS, we don't support payment cancel, return or refund, they are all one-time to use).

How to return the flashcard to us:

1.     Email to [email protected] or leave a message to our site, we will tell you the return address.

2.     Ship the item to our office with a tracking number:

 

When will my order ship?

Typically your order will ship within 24 hours. Our normal shipping and order processing days are Monday through Friday. No orders are processed on Saturday, Sunday, or major holidays. Once your order ships, you will receive an email with your tracking number.

 

365 Day Warranty Policy

We offer a 1-year manufacturer warranty on all our flashcards for defects in craftsmanship or materials. After we inspect the product and verify it is defective we will repair or replace the item. We just ask that you ship it to us, and we will handle the rest.

The warranty does not cover damage from accidents or yourself.

 

When will you receive a refund?

For Credit Card orders, you will get money back within 2 to 3 weeks; For the Paypal payment order, you will get money back within 24 hours.